Updated Information for Our Patients Regarding COVID-19
As the COVID-19 pandemic stabilizes and Kentuckiana Ear, Nose & Throat reopens our practice to more patients, we wanted to assure you that we are taking special care to ensure the health of our patients and employees. The information below highlights some of the steps we have taken:
- We will continue our strict attention to disinfection, thorough surface cleaning, and sterilization of all of our equipment.
- Our practice schedule has been modified to provide adequate time to avoid clustering patients in the waiting room. We have also arranged our waiting rooms to ensure social distancing. Please ensure that you arrive as close to your scheduled appointment time as possible. This will help us maintain social distancing. If you arrive too early for your appointment, you may be asked to wait in your car until your appointment time.
- Telehealth visits remain an option for patients. However, some conditions and concerns can only be appropriately addressed in person, in which case our physicians may recommend an in-office visit after telehealth consultation.
We are asking that you help us keep you and our other patients safe, as well:
- Upon arrival, you will be asked to answer a few questions to assess your risk of COVID-19, and we may take your temperature. (We ask that if you have reason to believe you may have been exposed to the coronavirus or have a fever that you call our office to reschedule your appointment.)
- All patients must bring and wear a mask in the office throughout their visit. Cloth and homemade masks are acceptable.
- As much as possible, paperwork should be completed prior to your arrival in the office.
- Whenever possible, paperwork will be mailed or emailed to you in advance to allow you to complete before your visit. Many of the documents are also available for download from our website.
- If you arrive without paperwork completed, you may be asked to go to your car to complete the required forms.
- In line with the Governor’s “no guest policy,” only the patient is allowed in the office. For children or adult patients with special needs, one additional adult may accompany the patient. We ask that others remain in the car and available by mobile phone if needed.
- We ask that if you are in a high-risk population, you carefully evaluate the urgency of your visit. We may be able to assist you in determining if you need to be seen urgently, if a telehealth visit might be more appropriate, or if your visit can be scheduled at a later date when risks related to the pandemic have lessened. Please consider that despite our best efforts, there remains a risk for exposure to infection in any public setting.
As always, our goal is to provide the highest quality medical care!